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Billing is managed by organization owners under Settings → Organization → Billing.

Plans

What each plan costs and includes is on the Pricing page and in the plan grid on your Billing page. For a negotiated agreement, contact sales@skyhook.io or use Talk to sales on the Billing page.

Change your plan

Upgrade plan on the Billing page takes you through checkout. To move between plans afterwards, pick one from the grid. The page tells you when the change takes effect and lets you cancel a change that has not landed yet.

Payment method, invoices, cancellation

Manage billing on the Billing page opens the Stripe customer portal:
  • Update the payment method.
  • Download invoices.
  • Change the billing email. Stripe sends invoices there.
  • Cancel the subscription.

If a payment fails

Open Manage billing and update the payment method. Nothing is cut off while a payment is being retried. To be told when a payment fails, subscribe to billing events under Notifications.

Clusters on a self-managed control plane

Clusters on a self-managed control plane are billed through the same organization, and appear in the same count on the Billing page.

See also